ComputerWeekly: Mobile technology

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ComputerWeekly: Mobile technologyLloyds Bank digital banking problems an industry warningHertz connects hourly rental cars to IoTBBC’s iPlayer will be overhauled by 2020

http://ftr.fivefilters.org/makefulltextfeed.php?url=http%3A%2F%2Fftr.fivefilters.org%2Fmakefulltextfeed.php%3Furl%3Dhttp%253A%252F%252Fwww.computerweekly.com%252Frss%252FMobile-technology.xml%26max%3D5&max=5 Mobile technology has become a critical part of IT strategy. We look at the latest developments in mobile phones, smartphones, tablets, laptops and notebooks to help you choose the right products. 60 http://www.computerweekly.com/news/450410844/Lloyds-Bank-digital-banking-problems-an-industry-warning http://www.computerweekly.com/news/450410844/Lloyds-Bank-digital-banking-problems-an-industry-warning <p>Lloyds Banking Group customers are experiencing online and app-based banking problems for a second day, affecting customers of Lloyds Bank, TSB and Halifax.</p><section class=”sign-up-wrapper cascading-reg” id=”download-offer”><img src=”http://cdn.ttgtmedia.com/rms/ux/responsive/img/reg_wrapper_curl.png” class=”wrapper-curl”/><div class=”ctd-wrapper”> <div class=”sign-up-content” id=”dloWrapper”> <div id=”inlineRegistration” readability=”7.0084033613445″> <div readability=”8.9820359281437″> <p class=”sign-up-fine-print”>By submitting your personal information, you agree that TechTarget and its <a href=”http://www.techtarget.com/html/privacy_partners_0-c.html” target=”_blank”>partners</a> may contact you regarding relevant content, products and special offers.</p> <div readability=”5.9717514124294″> <div readability=”7.6779661016949″> <p class=”sign-up-fine-print”>You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the <a href=”http://www.computerweekly.com/about/copyright” target=”_blank”>Terms of Use</a> and the <a href=”http://www.techtarget.com/html/privacy_policy.html” target=”_blank”>Privacy Policy</a>.</p> </div> <div class=”safeHarbor”><img src=”http://cdn.ttgtmedia.com/rms/onlineImages/inlineReg_Test4_safeHarborLogo.png” border=”0″ alt=”Safe Harbor” width=”75″/></div> </div> </div> </div> </div> </div> </section><p>The problems, which left some customers unable to access their accounts, originally began on Wednesday 11 January but the problem was reported to be fixed around 3pm the same day. However, the problems have appeared once again.</p> <p>“We have been having intermittent service issues with internet banking. We are working hard to restore a full service for our customers and apologise for any inconvenience caused,” said a Lloyds Banking Group statement.</p> <p>The bank has invested heavily in technology to make life easier for customers that demand digital banking services online or on mobile apps.</p> <p>But the latest problem is a clear warning to banks such as Lloyds that an over-reliance on digital banking channels could create problems in the future. </p> <p>As part of its cost-cutting plan, Lloyds announced in 2015 that it <a href=”http://www.computerweekly.com/news/2240232125/Lloyds-Banking-Group-to-cut-thousands-of-jobs”>will cut 9,000 jobs and close around 150 branches</a>. Part of this plan includes the move to digital channels, which are becoming more important to banks to cut costs and increase services and consumers for convenience.</p> <p>Lloyds is not alone in its branch closure strategy, with RBS another UK example of a bank <a href=”http://www.computerweekly.com/news/450281391/RBS-to-close-NatWest-branches-and-cut-600-jobs-as-customers-go-online”>cutting jobs and branches and replacing them with digital capability</a>.</p> <p>According to <a href=”http://www.computerweekly.com/news/450401079/Three-quarters-of-Brits-use-mobile-banking”>recent research from Visa</a>, just under three-quarters (74%) of the UK’s consumers use mobile devices to bank.</p> <p>The British Banking Association (BBA) said mobile banking apps are driving growth in digital as consumers increasingly access services through these apps on mobile phones rather than through internet banking websites.</p> <p>In its <em><a href=”https://www.bba.org.uk/wp-content/uploads/2016/07/TWWBN3_WEB_Help-at-Hand-2016.pdf”>Way We Bank</a></em> report, the BBA revealed there were 11 million log-ins to banking apps every day in 2016, and 4.3 million log-ins to internet banking via a bank’s website.</p> <p>In response to this trend, Lloyds has invested in technology to support retail customers that enable it to provide the same service at a lower cost.</p> <p>In March 2016, Lloyds Banking Group said customers of Lloyds Bank and Halifax <a href=”http://www.computerweekly.com/news/4500279757/Lloyds-launches-mortgage-advice-via-video-service”>can receive face-to-face mortgage advice via video link</a> following a successful trial of the service.</p> <p>Customers who are unable to or prefer not to travel to a branch can opt to meet with a mortgage consultant on their computer. The bank said telephone appointments are rapidly being <a href=”http://searchunifiedcommunications.techtarget.com/news/450281443/Video-banking-accruing-interest-among-financial-firms”>replaced by video calls</a>, with a third of appointments that would normally be done over the phone now taking place over video link.</p> <p>The bank also previously announced that customers <a href=”http://www.computerweekly.com/news/2240240187/Lloyds-Bank-accepts-ID-documents-uploaded-on-social-media”>can upload documents for identification and verification purposes</a> with smartphones, tablets and computers that have cameras, thereby reducing the need to visit a branch.</p> <p>However, all the fancy digital technology in the world means nothing when online customers can’t gain access to their accounts.</p> <p>In the UK, there are a number of new banks that have emerged with technology as their differentiator. This combined with the government introducing the seven-days bank account switching service, which make it easy to change current account supplier, means outages could have a negative business impact for banks.</p> <p>When discussing a recent Accenture report on the increased use of software roots for banks in customer support, Peter Kirk, head of distribution and marketing services at the IT firm, warned: “Banks need to recognise that, for many consumers, including the younger generation, the shift toward computer-generated services cannot be at the expense of access to human services at their local bank. The demand for branches seems set to continue.”</p> <p><strong><a href=”https://blockads.fivefilters.org”></a></strong> <a href=”https://blockads.fivefilters.org/acceptable.html”>(Why?)</a></p> Thu, 12 Jan 2017 15:00:54 +0000 ComputerWeekly.com(editor@www.com) Lloyds Bank digital banking problems an industry warning http://www.computerweekly.com/news/450410844/Lloyds-Bank-digital-banking-problems-an-industry-warning Lloyds Bank’s digital banking problems still unresolved after a second day article http://cdn.ttgtmedia.com/rms/onlineImages/Editorial Logos/cw_379x201.png summary_large_image @computerweekly Lloyds Bank digital banking problems an industry warning Lloyds Bank’s digital banking problems still unresolved after a second day http://cdn.ttgtmedia.com/visuals/ComputerWeekly/Hero Images/IT-error-fotolia.jpg @Karlfl en text/html http://www.computerweekly.com/news/450410844/Lloyds-Bank-digital-banking-problems-an-industry-warning http://www.computerweekly.com/news/450410831/Hertz-connects-hourly-rental-cars-to-IoT http://www.computerweekly.com/news/450410831/Hertz-connects-hourly-rental-cars-to-IoT <p>Car rental firm <a href=”http://www.computerweekly.com/news/4500273733/Hertz-division-chooses-Cognizant-to-support-IoT-plans” target=”_blank”>Hertz</a> is to incorporate Orange Business Services’ Datavenue <a href=”http://www.computerweekly.com/resources/Internet-of-Things-IoT” target=”_blank”>internet of things</a> (IoT) service into its 24/7 keyless rental services to keep track of its vehicle fleet, cut its own expenses and deliver a more convenient experience for service users.</p><section class=”sign-up-wrapper cascading-reg” id=”download-offer”><img src=”http://cdn.ttgtmedia.com/rms/ux/responsive/img/reg_wrapper_curl.png” class=”wrapper-curl”/><div class=”ctd-wrapper”> <div class=”sign-up-content” id=”dloWrapper”> <div id=”inlineRegistration” readability=”7.0084033613445″> <div readability=”8.9820359281437″> <p class=”sign-up-fine-print”>By submitting your personal information, you agree that TechTarget and its <a href=”http://www.techtarget.com/html/privacy_partners_0-c.html” target=”_blank”>partners</a> may contact you regarding relevant content, products and special offers.</p> <div readability=”5.9717514124294″> <div readability=”7.6779661016949″> <p class=”sign-up-fine-print”>You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the <a href=”http://www.computerweekly.com/about/copyright” target=”_blank”>Terms of Use</a> and the <a href=”http://www.techtarget.com/html/privacy_policy.html” target=”_blank”>Privacy Policy</a>.</p> </div> <div class=”safeHarbor”><img src=”http://cdn.ttgtmedia.com/rms/onlineImages/inlineReg_Test4_safeHarborLogo.png” border=”0″ alt=”Safe Harbor” width=”75″/></div> </div> </div> </div> </div> </div> </section><p>Hertz’s 24/7 service is available in a number of European countries, including the UK, and provides employees of corporate clients with access to a pool of connected vehicles, which can be booked over the phone, online or via a mobile app.</p> <p>The service also operates through retail channels with a number of major chains, including B&amp;Q, Costco and <a href=”http://www.computerweekly.com/news/2240209015/CIO-interview-Paolo-Cinelli-CIO-Ikea” target=”_blank”>Ikea</a>, enabling customers to rent box vans by the hour to take their purchases home.</p> <p>Hertz said the service drives significant savings and improvements in vehicle utilisation and service for users. It now wants to exploit the IoT to enhance the service still further.</p> <p>It will use Orange’s modular IoT and analytics service, Datavenue, to provide voice services from the vehicles to give customers a direct line to its centralised contact centre. Up to now, Hertz has used a local operator to provide in-vehicle SIM cards in each country where the service is available.</p> <p>“We are constantly evolving as a business to reflect the changing demands of our customers. Our partnership with Orange Business Services is an ideal step for us as we embrace the future and take on new digital technologies that improve customer service,” said Fabrice Genty, Hertz senior director of car-sharing operations.</p> <p>Orange has 11 million active “things” connected to the Datavenue service across sectors, such as smart cities, healthcare and manufacturing, as well as automotive.</p> <p>“IoT technology paves the way for new innovative services in the future. Working with a global player in the industry such as Hertz is a great opportunity for us to showcase our global IoT expertise and the reliability of our services,” said Anne-Sophie Lotgering, senior vice-president of Europe, Russia and the CIS at <a href=”http://www.computerweekly.com/news/2240236755/European-Space-Agency-turns-to-Orange-for-private-cloud-services” target=”_blank”>Orange Business Services</a>.</p> <p><strong><a href=”https://blockads.fivefilters.org”></a></strong> <a href=”https://blockads.fivefilters.org/acceptable.html”>(Why?)</a></p> Thu, 12 Jan 2017 11:30:54 +0000 ComputerWeekly.com(editor@www.com) Hertz connects hourly rental cars to IoT http://www.computerweekly.com/news/450410831/Hertz-connects-hourly-rental-cars-to-IoT Car rental company Hertz chooses Orange Business Services to help support its 24/7 rental service with its Datavenue IoT service article http://cdn.ttgtmedia.com/rms/onlineImages/Editorial Logos/cw_379x201.png summary_large_image @computerweekly Hertz connects hourly rental cars to IoT Car rental company Hertz chooses Orange Business Services to help support its 24/7 rental service with its Datavenue IoT service http://cdn.ttgtmedia.com/visuals/ComputerWeekly/Hero Images/car-drive-steer-lhd-fotolia.jpg @alexscroxton en text/html http://www.computerweekly.com/news/450410831/Hertz-connects-hourly-rental-cars-to-IoT http://www.computerweekly.com/news/450410774/BBCs-iPlayer-will-be-overhauled-by-2020 http://www.computerweekly.com/news/450410774/BBCs-iPlayer-will-be-overhauled-by-2020 <p>The BBC will overhaul its digital iPlayer service over the next three years, according to Tony Hall, the broadcaster’s director general.</p><p>The BBC will redesign its iPlayer services in an attempt to make it one of the most popular online TV services available in the UK.</p> <p>Hall told BBC staff that iPlayer has been the “biggest revolution” in the broadcaster’s transformation plans, but work needs to be done over the next three years to reach a larger audience.</p> <section class=”sign-up-wrapper cascading-reg” id=”download-offer”><img src=”http://cdn.ttgtmedia.com/rms/ux/responsive/img/reg_wrapper_curl.png” class=”wrapper-curl”/><div class=”ctd-wrapper”> <div class=”sign-up-content” id=”dloWrapper”> <div id=”inlineRegistration” readability=”7.0084033613445″> <div readability=”8.9820359281437″> <p class=”sign-up-fine-print”>By submitting your personal information, you agree that TechTarget and its <a href=”http://www.techtarget.com/html/privacy_partners_0-c.html” target=”_blank”>partners</a> may contact you regarding relevant content, products and special offers.</p> <div readability=”5.9717514124294″> <div readability=”7.6779661016949″> <p class=”sign-up-fine-print”>You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the <a href=”http://www.computerweekly.com/about/copyright” target=”_blank”>Terms of Use</a> and the <a href=”http://www.techtarget.com/html/privacy_policy.html” target=”_blank”>Privacy Policy</a>.</p> </div> <div class=”safeHarbor”><img src=”http://cdn.ttgtmedia.com/rms/onlineImages/inlineReg_Test4_safeHarborLogo.png” border=”0″ alt=”Safe Harbor” width=”75″/></div> </div> </div> </div> </div> </div> </section><p>“We need it to make the leap from a catch-up service to a must-visit destination in its own right,” he said.</p> <p>Since the launch of digital streaming services such as Netflix and Amazon Prime, consumers have adapted to taking in huge amounts of content in a short amount of time.</p> <p>The subscription-based on-demand nature of these services has also made the media industry an increasingly competitive environment.</p> <p>Hall said he wants the BBC to “reinvent public broadcasting for a new generation”, something the broadcaster is already doing through various <a href=”http://www.computerweekly.com/news/450295973/BBC-hones-IT-project-management-but-still-room-for-improvement”>projects such as the MyBBC and the End-to-End Digital projects</a>.</p> <p>The End-to-End Digital project will use digitised videotapes used for digital content production, archiving and playback of BBC content, and the MyBBC project aims to develop new capabilities for use with BBC online services.</p> <p>The priorities for the iPlayer overhaul project will be creativity, culture and global ambition.</p> <p>“Our goal, even in the face of rapid growth by our competitors, is for iPlayer to be the number one online TV service in the UK,” he said.</p> <p>As part of new plans for iPlayer, the BBC may provide TV programmes in their entirety before they are screened on television, allowing audiences to “binge watch” them as they would a Netflix series or box set.</p> <p>The BBC will also attempt to make the service a more personalised experience, and look into using artificial intelligence (AI) and voice recognition.</p> <section class=”section main-article-chapter” data-menu-title=”A move to slow news” readability=”48.599326599327″><h3 class=”section-title”>A move to slow news</h3> <p>In 2016, the BBC made it mandatory for those using its iPlayer services to also have a TV licence. As of early 2017, the broadcaster will also require users to log in with a personal account to use the service.</p> <p>The iPlayer service received approximately 243 million monthly requests in 2016, but Hall claimed the BBC needs to double the number of iPlayer users and quadruple the amount of time users spend on the service per week to beat its competitors.</p> <p>Hall claimed the BBC’s audio and radio services would need to receive the same treatment, helping this content to reach global audiences.</p> <p>But iPlayer is not the only service the BBC has been working on, with <a href=”http://www.computerweekly.com/news/450296451/BBC-Three-builds-second-base-in-Birmingham”>BBC Three becoming an online-only platform</a> and the broadcaster experimenting with technology such as <a href=”http://www.computerweekly.com/news/450304857/BBC-opens-up-about-holographic-TV-trials”>holographic, augmented reality television</a>.</p> <p>In the future, the broadcaster aims to move towards a “slow news” platform as opposed to fast-paced disposable content.</p> <p>Jon Page, head of operations for BBC Research and Development, told Computer Weekly in 2016 how the BBC would be adapting the way audiences are viewing content <a href=”http://www.computerweekly.com/news/450301022/Interview-Jon-Page-Head-of-Operations-BBC-RD”>through non-linear content delivery and object-oriented content production</a>.</p> </section> <p><strong><a href=”https://blockads.fivefilters.org”></a></strong> <a href=”https://blockads.fivefilters.org/acceptable.html”>(Why?)</a></p> Wed, 11 Jan 2017 16:00:29 +0000 ComputerWeekly.com(editor@www.com) BBC’s iPlayer will be overhauled by 2020 http://www.computerweekly.com/news/450410774/BBCs-iPlayer-will-be-overhauled-by-2020 Broadcaster BBC aims to redesign its digital iPlayer service by 2020 to better reflect the needs of the content rental and streaming environment. article http://cdn.ttgtmedia.com/rms/onlineImages/Editorial Logos/cw_379x201.png summary_large_image @computerweekly BBC’s iPlayer will be overhauled by 2020 Broadcaster BBC aims to redesign its digital iPlayer service by 2020 to better reflect the needs of the content rental and streaming environment. http://cdn.ttgtmedia.com/visuals/ComputerWeekly/Hero Images/mobility-phones-it-fotolia.jpg @clareellenmcd en text/html http://www.computerweekly.com/news/450410774/BBCs-iPlayer-will-be-overhauled-by-2020

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